Help & support

Open a gym's page, pick a day and tap Book on a time with free spots. You need an active pass at that gym.

Go to Bookings, choose the session and tap Cancel or Move. Cancelling before the gym's cancellation window refunds your credit.

The session may be full, already started or not yet open for booking, or your pass may have run out of credits.

Join the waitlist. If a spot opens, you're booked automatically, charged one credit and notified. You can also pick a backup session that's cancelled for you if you get in.

Scan the QR code on the screen at the entrance with your phone camera. It finds your booking and checks you in. No booking? You can book a session starting soon and check in with the same scan.

A pass holds credits at one gym. Each booking uses one credit; unlimited passes don't use credits.

Pay online on the gym's page if the gym offers it: your pass is active straight away. Or request a plan and pay at the front desk; the gym activates it and you can book right away.

No. Sign in with the same email and password. If it doesn't work, use Forgot password.

Go to Settings and choose Delete account. Your bookings and passes are removed permanently.

Create an account and follow the setup: details, photos, opening hours, sessions and plans. Publish when you're ready; until then your page stays private.

Yes. From Team, add managers (schedule, members, plans and revenue) or coaches (sessions and check-in).

At your front desk or by bank transfer, recorded when you activate their pass. Or by card on your page once you turn on online payments in Settings: those passes activate on their own and the money is paid out to your bank automatically. Revenue reports and CSV exports are built in.